Support / FAQs

Welcome to One Less Hat Academy, an online school dedicated to teaching small business owners marketing strategies to optimize limited budgets & time.

Below are some frequently asked questions. If you have a different question, please feel free to contact me anytime:

Alicia Olsen


1. If I purchase a course, how do I submit payment?

When you hit the "Buy" button for a particular course, you'll be directed to a checkout page, where you can provide credit card information. If you are choosing a payment plan, you will only be charged the first payment amount at the time of purchase.

2. I'm interested in a course, but the purchase price and/or payment plan is too much for me right now. Can we set up a different payment plan?

Absolutely. Just send me an email at and I'll be happy to work out a custom payment plan to fit your needs.

3. Why do I need to create login credentials (or log in via LinkedIn) to purchase and access a course?

Creating login credentials allows you to leave and return to your course any time you please. Please save your credentials so you can log back in.

4. What if I'm not satisfied with my course? Can I request a refund?

I am confident you'll find value in any of the courses offered here, so I provide a 100% satisfaction guarantee. If you finish your course and feel it did not provide value, simply send me an email, show me you did the work associated with the course, and I'll happily issue a refund.

(Please note that each course has a slightly unique guarantee. This applies mainly to the length of time that the guarantee is valid, usually between 30 and 90 days.)

5. I need marketing help, but I don't have a marketing budget. Is your school for me?

You're in the right place! My goal is to provide marketing advice that helps you maximize your budget. In other words, I only recommend free third-party tools when teaching marketing concepts (for example, free tools to manage social media, create a website, design and edit custom images, and more).

Your only investment is the modest course fee, and from there I'll teach you everything you need to know to execute the concept, without spending additional money.

6. I'm interested in improving my marketing, but I have no time to spend on it. Any suggestions?

This school is definitely for you. I designed every course with the knowledge that small business owners like you DON'T have time to spare. That's why each course focuses on helping you implement the strategies right away, rather than just teaching concepts. Plus, I include tricks and tips to spend as little time as possible while still getting great results.

7. Are my sales, marketing or business results guaranteed after I purchase and complete one of your courses?

Although I am highly confident you will achieve results with any and all of my courses, I cannot guarantee any monetary result or earning potential from learning these strategies. To learn more, please visit this page.